Instead of directing fans to an external website, you can generate and sell event tickets directly through your Bandzoogle 'Calendar' feature. (Pro plan members)

This Help article includes the following:

  • How to receive payment from ticket sales
  • How to add an event with ticket options
  • Selling tickets to livestream events
  • Ticket discount options
  • Tracking ticket inventory
  • Printing tickets and a guest list
  • Reviewing transaction history
  • Refunding ticket holders

Getting Paid

Anytime you sell an event ticket you’ll get paid. This payment will either go to Stripe or Paypal depending on what you have set up and which method of payment your customer chooses. Bandzoogle does not take any money from your ticket sales.

To learn more about where to collect your sales money, please view the ‘Getting Paid through Paypal and Stripe’ Help article.

Adding Event Tickets

How to add a 'Calendar' feature with ticket options:

  1. From the ‘Edit Content’ tab, click ‘Pages’ and open the page on which you’ll be working
  2. Click ‘Add feature’
  3. Select the ‘Calendar’ feature
  4. Use the placement arrows on that page to set the location of the feature

  5. Add the event details

    Note: For more information about adding event details, please view the ‘Calendar Feature’ Help article.

  6. Next to the ‘Tickets’ option, select ‘Sell tickets through my website (Pro only)’

    • Regular price: Set the amount for one ticket

      • Is on sale?: Select to set a sale price or a discount percentage.

        Note: Ticket prices must be greater than $0.00

    • Receipt note: This will be included in the email that is sent to the purchaser. This can include instructions for printing tickets, or where to present tickets at the venue.

    • Track inventory: Assign a maximum number of tickets available for purchase. The system will automatically mark the tickets as ‘unavailable’ when the number of available tickets is reached.
  7. Click ‘Save’

Notes:

  • Tickets apply to single events only - not recurring events.
  • If a customer has a discount code, the discount code applies to all products in the shopping cart, including tickets. To learn more, please view the ‘Adding Sales and Discounts’ Help article.

Selling Tickets to Live Stream Events

You can sell tickets to live stream events directly through the Calendar feature. For more information on how to sell tickets to live stream events, please view the 'Selling tickets to live stream events' Help article.

Transaction History

You can review your ticket sales a few ways. To view transactions through your ‘Calendar’ feature, follow these steps:

  1. From your ‘Edit Content’ control panel, click on a page that has your ‘Calendar’ feature
  2. Click on the ‘Calendar’ feature
  3. In the sidebar options, click on ‘Transaction history’
  4. In your ‘Transaction history’ you’ll see all transactions on your site
  5. Click on a transaction to see more details

You can also navigate to your ‘Transaction History’ by clicking on the ‘View transactions & sales’ quick link in your Bandzoogle Dashboard.

Printing Event Tickets and a Guest List

Printing Event Tickets

After the customer has paid for their tickets, they will be emailed a receipt. They can print the tickets from their email account to present at the door. Tickets include:

  • Artist name
  • Event name
  • Event date and time
  • Event location
  • Ticket number
  • Price
  • Customer billing details (Name and address - no financial info is included)

Printing a Guest List

After the customer has paid for their tickets they are automatically added to the guest list for your event. The guest list is available to you at: https://yourwebsite.com/events/tickets

The page is password protected, and you can set and change the password for it in the ‘Tickets’ tab of your Events feature. The guest list is also mobile friendly so you can view it from a mobile device on the road. Guest list includes:

  • Artist name
  • Event name
  • Event date and time
  • Event location
  • Customer information
    • Name
    • Email address
    • Ticket number

You can print the guest list and provide it to the venue for them to tick off names as fans arrive.

Note: You can also export your transaction history all at once by clicking the Export button. This produces a .csv file.

Refunding Ticket Purchases

If the event is cancelled, or if you need to issue a refund for any other reason, you can do that directly in your PayPal or Stripe account.

Issuing a refund in Paypal

  1. Log in to your PayPal account
  2. Click ‘Activity’ at the top of the page, then select the payment you want to refund
  3. Choose ‘Refund this payment’
  4. Next to ‘Refund amount’, enter the amount you want to refund
  5. Click Continue
  6. Click Issue Refund

The purchaser will receive a refund to their original payment source.

Issuing a refund in Stripe

  1. Log in to your Stripe account
  2. Find the charge to be refunded in the ‘Payments overview’ page
  3. Click the ●●● on the transaction
  4. Enter the amount to be refunded (The default is a full refund.)

  5. Select a reason for the refund

    Note: If you select ‘Other’, you must provide an explanatory note that is attached to the refund.

  6. Click ‘Refund’

Issuing ticket refunds in bulk

You can issue refunds in bulk for a cancelled event directly from your Bandzoogle Control Panel.

  1. From the ‘Edit Content’ tab, click the ‘Calendar'feature
  2. Click on the event you'd like to issue refunds for
  3. Click the red ‘Issue ticket refunds’ button. Once clicked, it will send refunds for all the tickets associated with that show.

Note: This will also remove the event from your website calendar, but allows you the option to easily add it back or reschedule for a future date.