With a Bandzoogle website, you can sell almost anything you’d like from your website - commission-free! We offer two options to receive payments from your website - PayPal and Stripe.

This Help article includes the following:

  • How to connect PayPal to receive payments
    • Update your PayPal account to use the improved PayPal integration
  • How to connect Stripe to receive payments
  • How to connect to PayPal or Stripe from your 'Selling Tools' control panel
  • Where to see the list of sales transactions
  • Troubleshooting payment issues

If you have both PayPal and Stripe set up as payment processors, your customer will be given the choice on the checkout page of which payment method they’d like to use.

PayPal Payments

PayPal is a payment processor that allows you to securely accept payments from your website. Your website visitors can pay using a credit card, debit card, or PayPal account. To receive payments, you need a free PayPal Business account.

Note: A ‘Personal’ PayPal account will not work.

When a visitor makes a purchase or donation you’ll receive the funds instantly. We don't take any cut of any of your sales but PayPal does charge a minimal processing fee.

For sales with a credit card within the US the fees are as follows:

  • Sales over $12: 2.59% + $0.49 per transaction
  • Sales under $12 with a micropayment account: 4.99% + $0.09 per transaction

For sales where your customer chooses the PayPal Account payment option, fees are as follows:

  • Sales over $12: 3.59% + $0.49 per transaction

To learn more about your region merchant fees, please refer to the Merchant Fees Statement from PayPal.

How to connect PayPal to receive payments:

  1. In your Bandzoogle control panel, click on ‘Selling tools’
  2. In the list of options on the left, click on ‘Settings’
  3. In the ‘Settings’ pane on the left, click ‘Payment settings’
  4. Select the ‘Currency’ in which you’d like to receive payments
  5. Select the ‘Country’ where your store is based
    • Note: This is used to distinguish between local and international orders.
  6. Click ‘Connect to PayPal’
  7. In the pop-up PayPal screen, Enter your PayPal email address and your Country or region
    • Note: This must be the email address you use to log in to your PayPal account, not a username.
  8. Follow the prompts to login to your PayPal account
  9. In the permissions section, click ‘Agree and Connect’
  10. Click ‘Go back to Bandzoogle, Inc.’

After you click save you can immediately begin receiving payments through PayPal.

From the ‘Payment Settings’ tab you can Edit, Disable, or Disconnect your PayPal account at any time.

Notes:

How to update your payment settings to use the improved PayPal integration

As of October 1, 2021, we’ve updated our PayPal integration to work with the improved PayPal Business solution. With this updated integration, you can:

  • Offer your customers a seamless checkout
  • Improve your store’s conversion rate
  • Experience fewer failed payments

To use the updated integration, you will need to re-authorize your PayPal Business account to use Bandzoogle in your website store:

  1. In your Bandzoogle control panel, click on ‘Selling tools’
  2. In the list of options on the left, click on ‘Settings’
  3. In the ‘Settings’ selections, click ‘Payment Settings’
  4. In the PayPal box, click ‘Update’
  5. This will open a PayPal modal window, prompting you through the steps to reauthorize PayPal in your website store
  6. Enter your PayPal email address and password
  7. Choose the second option: use your PayPal account primarily for business or organization
  8. Re-enter your PayPal email address and password
  9. Confirm that you want to allow Bandzoogle to connect to your PayPal account
  10. This will bring you back to your website. If you check your Payment settings, you should see a merchant id plus associated email address in the PayPal section.

Once you have re-authorized Bandzoogle to process payments with PayPal, you’ll be using the updated integration on your Store. You can continue to accept PayPal, or direct credit cards when making sales.

Note: if you are clicking on the ‘Update’ button and having issues, please check to be sure any pop-up blockers are disabled.

PayPal is not currently supporting shipping settings with the new integration, and may also eventually discontinue their existing shipping settings.

PayPal’s integrated taxation is also no longer available with the new integration. If you would like to add tax to your store items, please see options here: Adding sales tax.

Stripe Payments

Stripe is a payment processor that allows you to securely accept payments from your website. Your website visitors can pay using the following payment methods:

  • USA: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Australia, Canada, Europe, and Japan: Visa, MasterCard, and American Express.

Bandzoogle doesn’t take a commission on any of your sales but Stripe does charge their own processing fees.

For sales within the US the fees are‎ as follows:

  • 2.9% + $0.30 per transaction

How to connect Stripe to receive payments:

  1. In your Bandzoogle control panel, click on ‘Selling tools’
  2. In the list of options on the left, click on ‘Settings’
  3. In the ‘Settings’ selections, click ‘Payment Settings’
  4. In your ‘Payment Settings,’ select the ‘Currency’ in which you’d like to receive payments

  5. Next, select the ‘Country’ where your store is based

    Note: This is used to distinguish between local and international orders.

  6. Click ‘Connect to Stripe’

  7. Within Stripe, fill in the required information to create your account
  8. Click ‘Authorize access to this account’

Once complete you’ll be redirected to your website account and can immediately begin receiving payments through Stripe.

From ‘Payment Settings’ tab you can Edit, Disable, or Disconnect your Stripe account at any time.

Notes:

  • Settings selected in the Payment Settings tab affect all payments on your website. It is not an option to have different Stripe accounts for different stores or pages on your website.
  • Transactions processed using Stripe will be available in your Stripe account, which you can transfer to your bank account when you're ready. Please visit Stripe support to learn more about transferring or withdrawing your money.
  • Sales through Stripe must be a minimum of .50 cents.

Transaction History

When a fan makes a purchase from a selling tool across your website, the transaction will be logged in your transaction history. The transaction details will include the method of payment, total paid, and additional details related to the purchase. You can access your transaction history in a few ways.

To access your transaction history from the ‘Selling Tools’ control panel, follow these steps:

  1. In your Bandzoogle control panel, click on ‘Selling tools’
  2. Click ‘Transactions’ to reveal your transaction history

To access your transaction history from a page on your site, follow these steps:

  1. From the ‘Edit Content’ control panel, click on a page where you have added a selling tool, i.e, a music, store, or calendar feature
  2. Click on your selling tool feature
  3. In the options on the left, click ‘Transaction history’

To learn more about what’s included in your transaction history, please view the ‘Bandzoogle Selling Tools’ Help article.

Troubleshooting PayPal Issues

PayPal is charging shipping fees on digital downloads:

If PayPal is charging shipping fees for downloads, or the shipping fees do not match your store settings, you may have some shipping charges set in PayPal that are overriding your Bandzoogle store’s shipping settings.

To change your PayPal shipping settings, you can follow these steps in your PayPal control panel:

  1. Log in to your account at www.PayPal.com
  2. Click ‘My Account’
  3. Click ‘Profile’
  4. Click ‘Shipping Calculations’ in the Selling Preferences column
  5. Select a currency from the dropdown
  6. Choose either ‘Flat Amount’ or ‘Percentage’, and click ‘Select’
  7. For each price range, enter the cost to charge for postage

  8. Click ‘Edit’ to make changes to the price range (optional)

    Note: The amounts entered override any previous postage calculations set by your PayPal Shopping Carts or Buy Now Purchases

  9. Click ‘Save’

Other PayPal Issues:

PayPal offers comprehensive support for any additional issues. Please contact them directly - PayPal Support.

Troubleshooting Stripe Issues

My visitor is having trouble paying through Stripe on my website:

This can happen if your visitor’s browser is not triggering the pop-up that happens when they try to pay. This is likely an issue with their browser settings. You can ask them to try the following:

If that doesn't help, have them try a different web browser such as Chrome or Firefox

Other Stripe Issues:

Stripe offers comprehensive support for any additional issues. Please contact them directly - Stripe Support.