April 14, 2021 - The Bandzoogle customer support team has won a 2021 Silver Stevie award for Front-Line Customer Service Team of the Year - Technology Industries.
Now in its 18th year of operations, Bandzoogle powers over 55,000 websites for musicians, who have sold more than $75 million in music and merch, commission-free, through the platform.
The customer support team is an integral part of the company’s success, and is often praised as one of Bandzoogle’s best features. Being a close-knit group mostly made up of musicians themselves has allowed the team to connect on a personal level with their members.
"A culture of customer service strengthens our company overall and allows us to compete with significantly higher-budget organizations," says Stacey Bedford, Bandzoogle’s CEO. Bedford was hired as the first support technician in 2007, creating processes for training and evaluation which are still used today.
The small but dedicated support team offers up to 23 hours of support availability each day, helping customers in English, French, and Spanish. Each member of the team is equipped with the expertise to walk customers through every aspect of the platform - including billing, design, technical questions, and even free website audits.
"We genuinely care about the needs of musicians, and we always strive to go above and beyond for them," says Adam Percy, head of customer support.
While music and technology have always been dynamic, change in the last year has been exponential. Listening closely, taking on feedback, and helping musicians with features that mirror their needs has been integral to the Bandzoogle support team’s success.
The Stevie Award recognizes the hard work and dedication that the Bandzoogle support team has put into helping musicians succeed online.
Bandzoogle is the most effective platform for musicians and bands to build their website and manage direct-to-fan marketing and sales. Powering over 36,000 websites, the all-in-one platform features powerful design options; a commission-free store to sell music, merch, and tickets; a built-in mailing list tool; detailed fan data; integrations with social networks; and more. Plans start at just $8.29/month, which includes a free custom domain. Artists can try it free at www.bandzoogle.com.
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