When you register a domain through Bandzoogle we manage the DNS for your domain name. We offer a domain management tool which you can use to add custom domain records. Using an externally-registered domain that is pointed to our servers also provides this option. You can use a custom domain record to set up a 3rd-party email service, add a subdomain, or verify a domain with an external service, for example.

Note: This is an advanced domain management tool for members who want to control their domain records. If your domain is registered with another domain registrar, we aren’t able to provide support for custom changes.

This Help article includes:

  • How to update domain records
  • What types of records can be customized
    • A-records
    • Alias records
    • CNAME records
    • TXT records
    • SRV records
    • SPF records
      • DKIM records
    • MX records

How to update domain records

If you’d like to add advanced records to your domain name, follow these steps:

  1. From the ‘Edit Content’ tab, click the arrow next to your username in the top right corner
  2. Select ‘Account Details’ from the drop-down menu
  3. In the ‘Domain Manager’ area, click on the domain name you’d like to customize
  4. In the ‘DNS Manager’ area, click ‘Add Custom DNS Record’
  5. Select the ‘Type’ of record from the dropdown options
  6. Enter the details provided by your service in the following fields:
    • Name: Typically, a string of both letters and numbers that identify the routing source. Some providers will refer to this as the Host or Alias.
    • Content: Typically, a string of numbers that provide the routing address for the record. Some providers will refer to this as the Value or Data.
  7. Click ‘Add’

What type of records can be customized

A records

An A (address) record can be used to point your domain name (e.g. yourdomain.com), subdomain (e.g. subdomain.yourdomain.com), and host names to a static IP address. The A record specifies the IP address to which the visitor would be sent for each domain or subdomain. This means that you can have different subdomains of your website resolving to different IP addresses, which could be useful if they are hosted on different servers.

CNAME records

A CNAME record maps a name to another name. It should only be used when there are no other records on that name. Use a CNAME record if you want to alias a name to another name, and you don’t need things like MX records for emails for the same name.

TXT records

A TXT record provides text information to sources outside your domain. Unlike other records, a TXT record doesn't have any direct impact on the way your domain functions. Instead, it tells other services about your domain and how it is set up or what other services are in use on the domain. The text can be used for a variety of purposes.

SRV records

SRV records are advanced records that point to a specific server that is hosting another record. Most users will not need to add this record, but in some cases this type of record might be used in tandem with a TXT, SPF, or DNS record.

SPF records

Similar to TXT records, SPF records are used to communicate with third-party resources. These records verify your domain for use with third party email, email marketing services and authenticate the domain for use with the external service. Typically, you’ll need to add DKIM, SPF, and TXT records in tandem so your external service works properly.

DKIM records DKIM records can be added as either SPF or TXT records, depending on your service requirements. Please reach out to your provider and contact our support team if you need help with DKIM records.

MX records

An MX (mail exchange) record is used to indicate which email servers accept incoming mail for your domain and where emails sent to your domain should be routed. If your MX records are not pointed to the correct location, you will not receive domain-based email.

If you are using Bandzoogle email, you won’t have to make any changes to the MX records. These will default to Bandzoogle settings once the email service is purchased here.

If you’d like a custom domain-based email address, you can purchase this by clicking the envelope icon in the Bandzoogle control panel. Learn more by viewing the ‘Website Email Address’ Help article.

To learn more about domain names, please see the ‘Domain names’ Help article.