When you register a domain through Bandzoogle we manage your DNS (domain nameservers), and can add customizations to those settings. Using an externally-registered domain that is pointed to our servers also provides this option. This can be used to set up a 3rd-party email service, add a custom subdomain, or for other domain options.

Note: This is an advanced domain management tool for members who want to control their domain records. If your domain is registered with another domain registrar, we aren’t able to provide support for custom changes.

This Help article includes:

  • Where to update domain records
  • How to add CNAME, A, and TEXT records
  • How to set your domain's nameservers
  • Updating email host MX records

Where do I update my domain records?

If your domain is registered with another domain registrar, you will need to point the domain to our nameservers before making any further customizations.

Log in to your account with your domain registrar, and change the domain nameservers to point to us:

  • dns1.sitezoogle.com
  • dns2.sitezoogle.com

Once pointing to our servers, the domain will load your Bandzoogle website within the hour (though this can take up to 24 hours).

Once the domain is loading your Bandzoogle website you can make changes to the domain records.

  1. From the ‘Edit Content’ tab, click the arrow next to your username in the top right corner
  2. Select ‘Account Details’ from the drop-down menu
  3. Click your domain name
  4. Click ‘Add Custom DNS Record’
  5. From the drop-down menu, select the record type you’d like to add
  6. Add the record content you received from your domain registrar

Note: You can remove any custom setting by clicking the X to the right of the record.

What is an A record?

An A (address) record can be used to point your domain name (e.g. yourdomain.com), subdomain (e.g. subdomain.yourdomain.com), and host names to a static IP address. The A-record specifies the IP address to which the visitor would be sent for each domain or subdomain. This means that you can have different subdomains of your website resolving to different IP addresses, which could be useful if they are hosted on different servers.

What is a CNAME record?

A CNAME record maps a name to another name. It should only be used when there are no other records on that name. Use a CNAME record if you want to alias a name to another name, and you don’t need things like MX records for emails for the same name.

What is a TXT record?

A TXT record provides text information to sources outside your domain. Unlike other records, a TXT record doesn't have any direct impact on the way your domain functions. Instead, it tells other services about your domain and how it is set up or what other services are in use on the domain.The text can be either human- or machine-readable and can be used for a variety of purposes.

How to set your domain nameservers

If your domain name is registered with Bandzoogle, you can set the Nameservers. By default they will be pointed to your Bandzoogle website. If you change the Nameservers, your website will load somewhere else.

  1. From the ‘Edit Content’ tab, click the arrow next to your username in the top right corner
  2. Select ‘Account Details’ from the drop-down menu
  3. Click your domain name
  4. Add values into the Nameserver 1 and Nameserver 2 fields.
  5. Click Save.

Note: Updating the Nameservers can take up to 48 hours to take effect and propagate across the internet.

How to update your email record (MX record)

In simple terms, an MX (mail exchange) record is used to indicate which email servers accept incoming mail for your domain and where emails sent to your domain should be routed. If your MX records are not pointed to the correct location, you will not receive domain-based email.

If you are using Bandzoogle email, you won’t have to make any changes to the MX records. These will default to Bandzoogle settings once the email service is purchased here.

Note: If you’d like a custom domain-based email address, you can purchase this by clicking the envelope icon in the Bandzoogle control panel. Learn more by viewing the ‘Website Email Address’ Help article.

If you are using an external host for email you may be able to assign the MX records through our list of common email service providers.

  1. From the ‘Edit Content’ tab, click the arrow next to your username in the top right corner
  2. Select ‘Account Details’ from the drop-down menu
  3. Click your domain name
  4. Select your email provider from the drop-down
    • FastMail
    • Google
    • GoDaddy
    • Yahoo
    • Network Solutions
    • 1and1
    • Namecheap
  5. For Google Apps: Enter your Google site verification code (provided in your Google account)
  6. Click ‘Save’

If your domain email provider is not on the list, contact your email host and ask them for their MX records. After receiving the MX records, you can manually add them to your account. The records must exactly match those provided by the email host, or they will not work.

PART 1

  1. From the ‘Edit Content’ tab, click the arrow next to your username in the top right corner
  2. Select ‘Account Details’ from the drop-down menu
  3. Click your domain name
  4. Select ‘Other’ next to the ‘Email provider’ drop-down menu
  5. Click ‘Save’

PART 2

  1. Click ‘Add Custom DNS Record’
  2. From the drop-down menu, select ‘MX’

    Note: This option will not display until you have completed the steps in PART 1, above.

  3. Next to ’Content’, add the IP address provided by your email host

  4. Add a priority number (e.g. 10, 20 or 30)
  5. Click ‘Add’

    Note: If you have connected your domain using forwarding or an A record, your domain registrar is in control of your domain records. Please contact your domain registrar and ask them to update the records for you. For more information on other domain options, please view the ‘Domain Names’ Help article.