Payment failures can happen for many reasons. We cannot access the reason for a payment failure, but we can provide some steps to help resolve the issue.
How to resolve payment failure issues:
When a charge is denied by a bank or credit card provider, a Subscription Failed message will appear in your Bandzoogle account. This can happen for a few reasons:
- Incorrect Information: If your expiration date or CVV code is incorrect, your bank will deny the charge. Correct the information and the issue should resolve with the next attempt to process the payment.
- Unsupported card type:
- These are the acceptable card types (credit, debit, and prepaid):
- USA: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
- Australia, Canada, Europe, and Japan: Visa, MasterCard, and American Express
- These are the acceptable card types (credit, debit, and prepaid):
- Transaction Declined: If your card number, expiration date, and CVV are correct, then your bank is denying the charge for another reason. Contact your bank with the date and time you tried to make a charge to Bandzoogle. After resolving any issues with your bank, attempt the payment again through the ‘Account Details’ tab in your Bandzoogle account.
Note: Please contact the bank or card company directly with any questions about why a payment attempt is failing. We do not have access to this information. Only the card issuer can see why a payment has failed.
If your card information is entered correctly and your bank says they're not seeing a charge attempt, email us from the ‘Help’ tab in your Bandzoogle account with the following information:
- Full name and last four digits on the credit card
- Description of the error (and error number, if available)
- Any other relevant information from your bank or credit card provider
Once we receive the information, our support team will investigate the issue and contact you when they have more information.
